Satisfaction J.D. Power Voice of the Customer Business Book Hardcover
N/A
17.00 $
Description
Satisfaction: How Every Great Company Listens to the Voice of the Customer provides an in-depth look at the principles of customer satisfaction from the experts at J.D. Power and Associates. Written by Chris Denove and James D. Power IV, this hardcover business book explores how successful companies leverage customer feedback to drive growth and maintain a competitive edge. It serves as a practical guide for managers and business leaders looking to understand the logical components of the customer experience through real-world anecdotes and data-driven insights. The black dust jacket features the iconic J.D. Power award logo, making it a professional addition to any business library.
Details
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Delivery in 24/48 h
SHIPPINGS
Free shipping in Spanish mainland, Balearic Islands and Portugal.
For other countries the shipping cost will be paid by the client.
DELIVERY TIME (as of delivery)
Spanish mainland, Balearic Islands and Portugal: 1-2 working days.
Other countries, we attach a table with those that are open in the online store, indicating transporter and transit days.
Free returns
The return period is 14 calendar days from the receipt of the order.
Carriers for change of size in Spanish mainland, Balearic Islands and Portugal, are in charge of 24HRS.